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Support Policy Page
Anjoo Global Market Support Policy
1. Introduction
Welcome to Anjoo Global Market! We aim to provide exceptional support to ensure a seamless and satisfying experience for our buyers and sellers. This support policy outlines how we handle inquiries, issues, and support requests.
2. Customer Support Availability
- Hours of Operation: Our support team is available 24/7 to assist you.
- Contact Methods:
- Email: support@anjoo.com.ng
- Live Chat: Available on our website www.anjoo.com.ng
- Phone: +234-702-619-4644 (Mon-Fri, 9 AM - 6 PM WAT)
3. Response Time
- Emails and Contact Form Submissions: Within 24 hours.
- Live Chat: Immediate response during operational hours.
- Phone Calls: Immediate response during operational hours.
4. Support Scope
Our support services cover:
- Account Assistance: Registration, login issues, and profile management.
- Order Inquiries: Order status, shipping information, cancellations, and returns.
- Payment Issues: Payment methods, transaction issues, and refunds.
- Technical Support: Website navigation, troubleshooting, and feature usage.
5. Buyer Support
- Order Tracking: Buyers can track their orders through their account dashboards. For additional assistance, contact our support team.
- Returns and Refunds: We provide a 30-day return policy from the delivery date. Items must be in original condition. Contact support for return instructions and refunds.
- Product Inquiries: For questions about product details, availability, or specifications, reach out to the seller through the platform or contact our support team.
6. Seller Support
- Account Setup: Assistance with registration, verification, and store setup.
- Listing Help: Guidance on creating effective product listings, pricing, and promotions.
- Order Management: Support with order processing, shipping practices, and handling customer inquiries.
- Payment Issues: Help with receiving payments, transaction disputes, and commission-related queries.
7. Dispute Resolution
We act as a mediator for disputes between buyers and sellers. Contact support with detailed information about the dispute. We aim to resolve issues within 10 business days.
8. Feedback and Suggestions
We value your feedback! Please share your comments, suggestions, or concerns via email at feedback@anjoo.com.ng. Your input helps us improve our services.
9. Privacy and Security
We prioritize your privacy. All personal and financial information is protected under our Privacy Policy, available on our website.
10. Policy Updates
Anjoo Global Market reserves the right to update this support policy. Changes will be communicated via email and updated on our website.
For more information or assistance, please reach out to our support team. Thank you for choosing Anjoo Global Market!
Anjoo Global Market Team
Anjoo Global Market Online Shopping in Nigeria - Best Shopping Site
Anjoo Global Market is a trusted e-commerce platform that caters to the diverse needs of our customers. we have meticulously crafted our site to ensure a smooth and satisfying shopping journey for every user. Shopping at Anjoo Global Market means choosing a platform that values quality, trust, and customer satisfaction. Our commitment to excellence has made us the go-to destination for shoppers looking for variety, reliability, and unbeatable service.
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