English
Return Policy Page
Return Policy for Anjoo Global Market
Effective Date: 01/01/2023
1. Introduction
At Anjoo Global Market, we strive to ensure customer satisfaction. If you're not completely satisfied with your purchase, our return policy is here to help.
2. Eligibility for Returns
- Items must be returned within 7 days of receipt.
- Items must be unused, in original condition, and with all original packaging and tags attached.
- Proof of purchase (order number, receipt, etc.) is required.
3. Non-Returnable Items
- Perishable goods, custom products, and personal care items.
- Items marked as final sale.
4. How to Initiate a Return
1. Log in to your account on www.anjoo.com.ng.
2. Navigate to the 'Orders' section and find the order you wish to return.
3. Click on 'Request Return' and fill out the return request form.
4. Our customer service team will review your request and provide further instructions.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item received is incorrect or damaged.
- Use a trackable shipping service or purchase shipping insurance. We don’t guarantee receipt of your returned item.
6. Refund Process
- Once your return is received and inspected, we will send you an email notification.
- If approved, refunds will be processed to your original method of payment within 5-10 business days.
- Shipping costs are non-refundable.
7. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, follow the return process and specify exchange.
8. Damaged or Defective Items
- If you receive a damaged or defective item, contact our customer service team at support@anjoo.com.ng within 7 days of receipt.
- Provide a detailed description and photos of the defect or damage.
9. Contact Information
For questions related to returns and refunds, please contact our customer service team:
- Email: support@anjoo.com.ng
- Phone: +2347026194644
- Live Chat: Available on our website
10. Changes to this Policy
- We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
Thank you for shopping with Anjoo Global Market!
Anjoo Global Market Online Shopping in Nigeria - Best Shopping Site
Anjoo Global Market is a trusted e-commerce platform that caters to the diverse needs of our customers. we have meticulously crafted our site to ensure a smooth and satisfying shopping journey for every user. Shopping at Anjoo Global Market means choosing a platform that values quality, trust, and customer satisfaction. Our commitment to excellence has made us the go-to destination for shoppers looking for variety, reliability, and unbeatable service.
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